Customer satisfaction survey – your feedback addressed

In response to your valuable suggestions from our customer satisfaction surveys, we have made significant improvements to our laundry and shower facilities. We’ve upgraded to a cashless payment system and replaced all older machines with brand-new models. Additionally, we've provided folding chairs and laundry baskets as requested by some of you.

The laundry machines in the Ponsonby Cruising Club and T block laundries are now fully operational and ready for use. If you haven’t had a chance to see the new setup, here are some pictures:

The new system issues a credit card-sized swipe card upon your first use, which you can use to activate the washers and dryers. This card can be reloaded with credit as needed.

We’re keen to hear your thoughts after you’ve had a chance to try out the new system. We’ll follow up with a brief survey to users in about a month to gather your feedback.